1. What is "Arabind Member"?

2. Who can register in "Arabind Member"?

3. What are the benefit of an "Arabind Member"?

4. Are you delivering fish to entire UAE?

5. What are the channels to order fishes?

6. What is a "Preorder" and what is the benefit?

7. Do you clean fishes?

8. What is the payment methods?

9. What is your refund policy?

10. When you will calculate my Cash Back amount?

11. What is the procedure to redeem my Cash Back?

12. Where can I see my account statement with cash back details?

13. How can I log my complaint/feedback?

1. What is "Arabind Member"? 

• The loyalty program of Arabind Fresh is called "Arabind Member". All "Arabind Members" will get exiting loyalty features such as cash back 
  guaranteed quality, free home delivery, cleaning even small fishes Etc. You can click here to register in "Arabind Member"

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2. Who can register in "Arabind Member"?

• Any resident of Dubai can register in "Arabind Member".
  Soon we will rollout this to other places of UAE

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3. What are the benefit of an "Arabind Member"?

• Please click here to see the benefits of "Arabind Member"

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4. Are you delivering fish to entire UAE?

• Click here to know the delivery areas

5. What are the channels to order fishes?

• Following channels are ready:
• Online (www.arabindfishes.com)
• Whatsapp (55 101 6846)
• Facebook Chat (ArabindFresh)
• Call us at 04-4562668
• Following channels are under construction, it will available by end of this year
• Android Application
• Apple Application
• Windows Phone Application

6. What is a "Preorder" and what is the benefit?

• All orders that you placing before 10 PM and scheduled to deliver for next day or later is called "Preorder". Only "Arabind Member" can place "Preorder". We promotes "Preorder" as it will help us to reduce our fish wastage. We will give 5% additional cash back when you placing a "Preorder". While placing order we will show only the tentative rates, actual rate will decide only after we purchasing the fish on the order day from the market. We giving 100% control to you for managing your order based on any price variation

7. Do you clean fishes?

• Yes, we will clean fishes at free of cost. Small fishes will be cleaned only for "Arabind Members"

8. What is the payment methods?

• Cash on delivery
• Credit card swipe on delivery (Our delivery man will carry mobile credit card swiping machine)
• Cash Back Balance

9. What is your refund policy?

• For "Arabind Member":
• You can return our fishes within 24 hour if you are unsatisfied with its quality, even after cooking.

• For Non-"Arabind Member"
• You can return our fishes within 2 hour if you are unsatisfied with its quality, original invoice is required.

10. When you will calculate my Cash Back amount?

• We will calculate cash back after the successful delivery of order. The calculated amount will be credited to your account after that. You can view your cash back statement by login into www.arabind.com 

11. What is the procedure to redeem my Cash Back?

• You can use the cash back balance for the payments of your purchases. For example, if you are getting a cash back balance of 50 in the month of January and you placing an order of amount AED 52 on 2nd February, you have to pay only AED 2 for that purchase!

• When you are placing an order online, you can find a check box against "Redeem my cash back in next invoice" just above to the Payment Method option in last page of the order. Please check this option to redeem your cash back.

12. Where can I see my account statement with cash back details?

• You can view statements by login into www.arabind.com and by selecting cashback statement menu under account tab.

13. How can I log my complaint/feedback?

• Email to feedback@arabindfishes.com
• Whatsapp message to 55 101 6846
• Private Facebook Message to ArabindFresh
• Call us at 04-4562668